Return Policy

Our return and refund policy is simple and straightforward. Customers can return an item within 30 days of purchase for a full refund (less shipping costs). All items must be in their original condition and packaging, including tags, manuals, accessories and warranty cards.
Returns must be accompanied by the original receipt or proof of purchase from the store. Refunds will be issued to the same payment method used to make the purchase. If this is not possible, we will issue a store credit for the value of the returned item(s).
Customers are responsible for any associated shipping costs when returning an item. We recommend using a traceable delivery service as we cannot be responsible for items lost in transit. We do not accept COD deliveries or shipments sent freight collect. For any defective items, please contact us prior to returning them so we can provide you with further instructions on how to proceed with your claim.
What if the items you ordered arrive with production defects or those that have been damaged during packing and transit?
It's important that you inspect your order on delivery, please check if it's in good condition. If you're not happy, please contact us within 14 days of receiving your order, and we'll let you know how to return it.
We need these photos to ensure that our team can best evaluate the issue(s) and determine the optimal solution for you. In order to ensure that we are able to resolve your concern to your satisfaction and as promptly as possible, please send these photos:
  • A photo that clearly shows the items you received.
  • A photo of the larger area where the problem is located for easy identification.
  • A photo of the label that affixed to the package.
All returns are subject to inspection for quality control purposes upon arrival at our warehouse. Please note that any items returned with evidence of damage or wear may not be accepted as a return and no refund or store credit will be issued. We reserve the right to refuse returns from customers who have previously made multiple returns to us.
If you order the wrong item (wrong size, wrong pattern,...) and it's not our fault, we cannot return or replace your order. If there is no damage to the items when you receive them, we do not accept any returns. Due to the specificity of pet products, we are unable to make secondary sales. Thank you for your understanding.
Our quality team checks your items to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item. We'll either give you a full refund, or send you a replacement.
Can I change my order / cancel my order?
No, we cannot cancel the order when it was placed but please reach out to our customer support at support@cattasaurus.com, we will do everything we can to fix the issue.
What is the return policy for Buy with Prime Orders?
Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.
How long will my refund take?
  • Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@cattasaurus.com
We hope that you are satisfied with your purchase but if you do need to return it, please follow these guidelines to ensure your experience is as smooth as possible - thank you!

"Take Advantage of these Bundles before April 29th"

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Why choose the Peekaboo™ cave?

Durable & Claw Resistant

Our scratch resistant felt cave can withstand even the most energetic play sessions with the most ornery of feline companions.

Premium Zipper

Easily zip and unzip for effortless cleaning or storage. Our premium zipper ensures a hassle-free experience every time!

Spacious Tunnel

The tunnel is large enough for at least 2 adult cats, or even a Maincoon, to play, hide and sleep comfortably inside.

Peekaboo Peephole

The new peephole amps up playful peekaboo games and sneak attacks, while also boosting air circulation for a cool, comfy retreat.

Cats love Peekaboo™

Benefits of Peekaboo™

Cats love it more than the box it came in

"Our cats LOVE this thing. They play in it, sit on it, and sleep in it. Just love it! We have 2 large cats 20+ pounds that fit inside comfortably but struggle up top. They still make it work and sit. Our smaller cat can curl up top though. Great purchase and it shipped so fast!"

Jennifer H.

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Experience the comfort and fun of the Peekaboo Cat Cave for yourself with our 90-day, risk-free trial. We're dedicated to your cat's happiness, and if you or your feline friend aren't absolutely delighted, we'll provide a full refund - no questions asked!

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Peekaboo™

Wool Cave

Cat parents are RAVING about the Peekaboo™

Clever Cat Caves

My cats are happy with the cat cave I bought for them! They love to snuggle up in a ball on top and hide inside with some cat nip and toys. It looks real cozy inside and I am sure they will be inside keeping warm and snuggly this winter, in the living room and my bedroom.

Debbie A. F.

Number of cats: 2

Large & in Charge

We have 3 cats & two of them love using this. They always try to squish eachother in their cat cave, but they can lay bunk bed style with the cattasaurus & the little one is safe from squishing even when the big one is topside.

Cheryll R.

Number of cats: 3

JUST BUY IT!!

The money and the time it took to get the product is WORTH IT!!! My cats absolutely LOVE this product. They will flip it on its side and run around the room unaware of where they are going! It's also fun with a laser light!

Christopher M.

Number of cats: 4

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